Terms of Sales
The fact of placing an order implies full and complete adherence to these T&Cs. Any condition of purchase is unenforceable.
Raïskar reserves the right to adapt or modify these T&Cs at any time without notice. These modifications are enforceable from the time they are put online. The latest version of the T&Cs is available on the Raïskar website at the following address: https://www.raiskar.lu. The applicable GCS are those in force on the day of the order.
“You” or the “Customer” refers to the remote consumer who decides to place an order on the raiskar.lu Website or by telephone at +352 26119778 and whose place of delivery is served by Raïskar. You acknowledge that you have the full capacity to commit yourself to these T&Cs when You place an order, whether through the Website or by telephone.
It is recalled, for all intents and purposes, that the sale of alcohol to minors under the age of sixteen (16) is prohibited (Article L. 3342-1 of the Public Health Code).
The purpose of these T&Cs is to govern all relations between You and Raïskar, from the order taking on the Website or by telephone to the delivery of this order to the address indicated by You when taking the order.
Taking an order on the Website requires your prior registration to create a customer account.
When registering for the Raiskar.lu Website, You must choose a username associated with a valid email address and a password. It is your responsibility to keep this information strictly confidential and not to communicate it to third parties, in order to avoid as much as possible any risk of intrusion into your customer account and the placing of orders without your knowledge by unauthorized persons. Raïskar cannot be held responsible for any use of your customer account by a third party who has had access to your username and password, whether on your initiative or through your negligence.
When registering on the Website, You must also provide a valid delivery address The delivery address You provide when registering must be as precise as possible (building number, floor, etc.), in order to allow the delivery person to bring you your order in the best conditions and as soon as possible. Raïskar cannot be held responsible in case of impossibility of delivery due to erroneous or incomplete information.
Once you have registered, a summary e-mail will be sent to You at the e-mail address You have previously provided.
Before each order, You must log in to the customer area of the Website.
If you lose or forget your password, you can reset it and choose a new one by clicking on the “forgot your password” link and entering your email address. You will then receive an e-mail to the e-mail address indicated, if it is recognized, allowing You to choose a new password.
After connecting to the Website, You have the option of consulting the menu and choosing the dishes and menus of your choice.
The products presented on the menu are subject to available stocks.
In case of exhaustion of stocks, Raïskar, at its sole discretion, will contact you by telephone at the number you indicated when you registered to offer you a refund or to opt for one of the following solutions (Choice of another product – Reduction of the invoice amount of the price of the unavailable product – Credit note to be applied to a next order).
Once the selection of products and menus has been made, You are asked to validate your basket and then indicate the method of payment chosen (cash on delivery, credit card after validation of the order). The Raïskar.lu Website accepts payments through Stripe, a secure internet payment service company.
When this operation is carried out, your order is recorded automatically and becomes firm and final, in accordance with the legal provisions excluding the exercise of the right of withdrawal in the distance selling of perishable products.
